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Who is USA Diamonds.net?
USA Diamonds.net has grown to become one of the largest online retailer of diamonds and fine jewelry.
The company is built on a basic idea: to be your access to the world of jewelry diamonds and gold and make sure to supply you with the highest quality products at the lowest possible prices. For more information please read
About Us.
Is it safe to mail jewelry?
Since we ship our products by carriers
like FedEx, the incidence of loss is generally no greater than with any
other item you might ship. Additionally, all shipments are sent fully
insured. Click here for complete
Shipping Information.
What are my payment options?
USA Diamonds.net accepts Visa, MasterCard, Discover, and American Express or PayPal.com online payments.
How do I return an item I purchased?
To return an item you have purchased follow these 4 easy steps.
1. Contact our customer service to inform
2. Package your return carefully.
3. Ship the contents as you received them, with insurance and a tracking number.
4. All returns packaged should be sent to the
same address where package sent from.
For more information on returns please read our
Return Policy,
or write our
Customer Service.
How long will I have to wait for a refund?
Once we receive your return, your credit card account will be credited for any payment you have made toward your purchase. The credit will be made within
7 business days of receipt and verification of the merchandise. Credits usually show up on the following monthly billing cycle after the date of receipt. Please Note: Delivery charges are
not refunded.
What factors can delay order delivery?
USA Diamonds.net always tries to deliver your orders in the timeliest manner. However, certain products or locations can affect shipping delivery times. Rings which require sizing usually have a 2 day delay associated with them. Deliveries to Canada usually result in a 3 day delay. Special custom orders may also be delayed. Orders can also be delayed due to credit verifications, and when the “Bill To” and “Ship to” addresses are not the same on high order values. Orders of in stock products which are not rings usually ship out to our customers within 48 hours.
Where does the USA Diamonds.net jewelry come from?
USA Diamonds.net sells only the finest crafted jewelry. We use our exclusive supply chain to bring you up to date and fashion forward jewelry
manufactures in the USA or imported from
Israel.
What kind of guarantee do you offer?
USA Diamonds.net wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days of the date of shipment.
Please read
My 30-day Money Back Guarantee for more information.
What type of discounts do you offer?
USA Diamonds.net offers an every day low price on most of our catalog known as
"Discount Price". Some products have special sale prices associated with
them which offer a large discount known as the "My Price." In addition most products are open to special promotional discounts which we promote from time to time. For information regarding our Promotions and Discount policy.
How do I know my transaction is secure?
USA Diamonds.net uses state of the art software and SSL (secure socket layer) security both on its website and in its transaction process. This guarantees that every transaction and all information collected is secure and remains secure. USA Diamonds.net never shares any customer information with any other parties. USA Diamonds.net adds another layer of security by safeguarding its servers against attack or data extraction by using special encryption protocols.
Do you charge Sales Tax on your products?
Currently, Sales Tax is only charged within the state of New York. All other states do not pay sales tax. Canadian provinces, however, are subject to sales tax and pay the GST/PST or HST rates accordingly.
Customer is responsible for any taxes, duties, customs, brokers fees, etc... that may be applicable on International orders, we cannot mark items as 'gift' or 'sample'.
How is Sales Tax Calculated?
Sales Tax is always charged on the total order value including shipping and handling charges.
How often does inventory change?
Some of our products will always be available. However, due to the nature of being on the cutting edge of style, we are constantly updating and changing our inventory to suit our customers' needs. Please feel free to inform us of a style you like and we will do our best to get it for you.
What is your privacy policy?
All your information is kept confidential unless otherwise indicated. Please click on
Store Policies to review the details of our policy.
Cases in which insurance will cover lost or damaged items?
In case where the package arrives torn, opened or damaged in any way, DO NOT pick up or sign for the package and inform our customer service personal as soon as possible. Packages that have been picked up or signed for by the customer will not be covered by insurance.
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